customer service
99 are also able to enhance your business with Customer Service Campaigns.
It is vitally important when you are in business (whether selling products or services) that you follow up and keep your existing customers happy. This promotes good word-of-mouth advertising and you can then rectify any problems that may have occurred.
On average, every unhappy customer you have, will tell 10 others who will continue to tell their acquaintances.
99 can tailor make a marketing programme for your business and create phases of customer service calls.
We can call clients:
- to follow up the purchase of a product at separate intervals e.g 1 mth after purchase, 6 mths and 1 yr etc
- that have not purchased from you in the last 2 years and find out why.
- about a service provided by you recently to check they are happy.
- to see if they would recommend you to others or if they would be happy to provide a testimonial for your business.
- to ask if they know of any other businesses they deal with that could benefit from your services.
- to conduct Customer Satisfaction Surveys.